Contact us

Our preferred method of receiving inquiries is via email. If you need to submit your request by another means, please reach out to us for alternative options

Send us a message

Should you wish to contact A Gold General Trading FZC after thoroughly reviewing our website, please complete and submit the form below in full. We will respond exclusively to inquiries that pertain to topics not already addressed on our site.

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If you wish to proceed after submitting the form, please ensure you also download and complete all relevant sections of the Client Information Sheet (CIS) for Buyers, Sellers, Financiers, or Brokers from our website (CIS_for_Sellers.doc or CIS_for_Buyers.doc). This step is crucial for us to process your request. The completed CIS will form part of your contract. Given the high volume of inquiries, we urge only serious Sellers who understand the necessity of passing all due diligence and compliance checks to respond.

Once you have fully completed the CIS Form, attach all requested documents and your Full Corporate Offer (FCO), which should include the quantity and discount based on LBMA prices, and send them to [email protected]. Incomplete inquiries will not be addressed due to the large number of requests we receive; we prioritize serious Sellers committed to selling their gold.

Due Diligence and Compliance Requirements
A GOLD is a licensed precious metals trading company registered with the Government of the U.A.E. Both the company and its shareholders maintain accounts with major UAE banks, including Emirates NBD, Bank of Singapore, Emirates Islamic Bank, NBAD, Mashreq Bank, HSBC, Citibank, Standard Chartered Bank, and First Gulf Bank. These accounts have undergone rigorous due diligence and compliance checks for money laundering by the banks’ legal and compliance departments, as opening accounts for precious metals trading companies in the U.A.E. is a stringent process.

In addition to governmental and banking scrutiny, A GOLD has completed strict due diligence and compliance procedures with G4S Security Services, Brinks Security Services, and the Dubai Multi Commodities Centre (DMCC), ensuring our standing as a reputable and trustworthy company.

Sellers to A GOLD must also undergo full due diligence and compliance procedures conducted by our Legal Department. This is to meet the requirements of our Precious Metals Trading License from the UAE Government, our banking partners, local authorities in the seller’s export country, as well as global regulatory bodies such as Interpol and the United Nations. Our comprehensive checks include verifying against scammer lists and blacklists maintained by various agencies and authorities.

Banks are unable to process transactions that breach sanctions, and authorities may require disclosure of information. The bank is not liable if a transaction is delayed or fails due to a breach of sanctions. Transactions involving parties from Iran, Cuba, North Korea, Sudan, Syria, or any UN, US, EU, or UK-sanctioned entities are prohibited. This includes any involvement by parties from these countries, directly or indirectly, in any transaction.

Please be aware that Israel is also on the UAE’s list of sanctioned countries. Any transactions involving these parties will not be processed by our banking partners.